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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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latonia morton

June 12, 2026

5  out of  5
rating by latonia morton
"Very fantastic staff"
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Albert Ballard

June 9, 2026

5  out of  5
rating by Albert Ballard
"My motorcycle insurance was cheaper than any other insurance company."
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Trea Carver

May 22, 2026

5  out of  5
rating by Trea Carver
"I have been with Jonathan David Hancock at State Farm for over 16 years, and in a world where customer service seems to be disappearing, Jonathan still personally answers the phone. That level of accessibility and genuine care means so much.

Jonathan is incredibly knowledgeable, professional, and trustworthy. He takes the time to explain coverage options clearly and makes sure I fully understand my policies and benefits. What I appreciate most is that he doesn’t just “sell insurance” — he builds relationships. He periodically checks in to review my plans, makes recommendations as life changes, and helps ensure I’m getting the best value and protection for my needs.

Over the years, he has guided me through important decisions with patience and honesty, always looking out for my best interests. It’s rare to find an agent who combines expertise, responsiveness, and personal attention the way Jonathan does.
If you are looking for someone dependable, experienced, and truly invested in his clients, I highly recommend Jonathan David Hancock and his team at State Farm."
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Re'Kwahn Hopkins

May 22, 2026

5  out of  5
rating by Re'Kwahn Hopkins
"Mr Hancock is my insurance agent and when I tell you that he takes care of his customers I really mean it. His team is amazing and I even have a personal team member Vicki McClenton who has always taken care of my file for over a decade and I could not be more please. Anytime I need to make a change or ask a question she has always been there and even on the days when she might be out of the office the next available team member steps up and I can’t even tell that I wasn’t still dealing with Vicki. I am so glad that I have State Farm and Mr Hancock and team members making sure that I have what I need and is protected
I highly recommend them for all of your insurance coverages."
We responded:
"Re'Kwan, thank you so much for your kind words. I do appreciate your feedback. We strive to make every customer interaction successful. Please always feel free to contact us with any questions or concerns. We look forward to making sure you, your family and your assets are protected and "not just have insurance" Thank you again!! "
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Tiffany Bolling

May 22, 2026

5  out of  5
rating by Tiffany Bolling
"I’ve had a great experience with State Farm for both my home and auto insurance. The team is always helpful, professional, and easy to work with. It’s reassuring to know I’m covered by a company that truly cares about its customers. Highly recommend!"
We responded:
"Thank you Tiffany. Great meeting with you. Our children are well cared for with committed and professional educators like yourself....and we are "State Farm"....LOL : ) ....but I know what you meant....make it a productive day!!!"
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Michael Lav

May 20, 2026

5  out of  5
rating by Michael Lav
"I have insured with Jonathan David Hancock for many years and have always gotten excellent service"
We responded:
"Thank you Mr. Lav for your comments. Please feel free to contact us if any further questions. We do appreciate your business. Regards,"
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George Townsend

May 11, 2026

5  out of  5
rating by George Townsend
"Thank you Vicki. You have been so helpful. Thanks for getting me through the process and helping me with my beacon. Such a nice lady. Thank You."
We responded:
"George, I am so glad my staff could be of assistance. We look for to serving you in the future. Regards,"
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Ricki H

May 9, 2026

5  out of  5
rating by Ricki H
"I was very pleased with the exceptional service I received from Vicki at State Farm. She went above and beyond by calling me after hours to help resolve a payment issue. Vicki took the time to carefully review everything with me and made sure all concerns were addressed to my complete satisfaction. I truly appreciate her professionalism, dedication, and willingness to help. I am a very satisfied customer. Thanks again, Vicki!"
We responded:
"Ricki, I do appreciate your comments. Our goal is to treat each and every policyholder interaction, as you have mentioned. Thank you again and we do look forward to serving your insurance and asset protection needs. Regards, "
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darron witten

May 6, 2026

5  out of  5
rating by darron witten
"I love the service that I get from this branch of State Farm want to give a special thanks to Vicky she was excellent and very professional"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Deborah Tominack

April 28, 2026

5  out of  5
rating by Deborah Tominack
"Jonathan provided a very detailed explanation of my home and auto coverage and patiently answered all my questions."
We responded:
"Thank you so much Deborah. we do appreciate your business. As always, please contact us. Thank you again. Regards
"
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DA LUVV

April 22, 2026

5  out of  5
rating by DA LUVV
"I want to thank this branch for that they do, it’s phenomenal! The customer service here is too tier, with a special shout out to agent Vicki who has always been there for me and my other family member! Everyone here, please keep up the great work, and continue setting examples!

PS. Mr. Hancock, Peace and Love! 🙏🏽💙🙏🏽"
We responded:
"Thank you so much for your review. We are here to assist in any way we can. Please contact us if any further questions. We do appreciate your business. Regards"
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Chad Clarke

April 21, 2026

5  out of  5
rating by Chad Clarke
"Hello, I spoke with Vickie today about business insurance on my Catering business and she was awesome.. I got a real good price and she had nothing but patience.. Thank you so much for all that you do.. Mr. Hancock thank you for having her on your team.."
We responded:
"Thank you so much Chad. Great meeting with you. I am glad we could help you understand how to better protect your assets and protect your family."
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ROSHARON INGRAM

April 20, 2026

5  out of  5
rating by ROSHARON INGRAM
"Vikki and John are amazing! Even when the customers are frustrated, they are patient and kind. I’ve been with them for years!"
We responded:
"Thank you Rosharon for your comments. Thank you also with trusting us to protect your business. We do appreciate you being our customer. Please call us whenever you need assistance. Thank you again."
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David Lee

April 15, 2026

5  out of  5
rating by David Lee
"Just did a review of my policies, Vicki was extremely helpful pointing out a couple things I didn't know about them. Definitely recommend."
We responded:
"Thank you David. I appreciate your review. I look forward to handling your Auto,Home ,Life Insurance and Paycheck Protection. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Vince Barrett

April 14, 2026

5  out of  5
rating by Vince Barrett
"MY main man Jonathan Hancock's office has kept me rolling for many many years.
But today and yesterday...miss VICKY is the MVP to me! She helped me out during a state trooper pul over by verifying some info over the phone. Thank you very much 🙏🏼🤗
UPDATE 4/14
Miss Tanice is also a star player in keeping me insured and on the right side of the law by keeping me from having laspe in coverage. Thanks to you all 😇"
We responded:
"Vince, Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We do appreciate your business."
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Jenyll White

March 26, 2026

5  out of  5
rating by Jenyll White
"Jonathan Hancock provides excellent and efficient service. I enjoy doing business with him as he is very detail-oriented. He gives you the opportunity to answer any questions you may have in a very comfortable and relaxed atmosphere. I highly recommend anyone seeking to utilize his services that they would not have any regrets."
We responded:
"Hey Jenyll, Thanks for choosing us and leaving such a great review! Always feel free to contact me if every any questions or concerns. We value your feedback and look forward to seeing you again soon! We look forward to providing you with more great experiences in the near future. Hope you visit us again soon!"
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Kellie Gray

March 17, 2026

5  out of  5
rating by Kellie Gray
"Jonathan Hamcock is very helpful, professional, knowledgeable and honest regarding insurance policies. His patience is appreciated and he answered my questions and gave examples for further clarification. He made sure I understood my policy, provided recommendations, explained the next steps I needed to take and went over everything we discussed about my policy. He cares about his State Farm clients."
We responded:
"Dear Kellie, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We look forward to seeing you again soon."
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Jason Henson

March 13, 2026

5  out of  5
rating by Jason Henson
"Great overall service"
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Shekisha Gillespie

March 13, 2026

5  out of  5
rating by Shekisha Gillespie
"J. Hancock has provided my family with insurance services for 20+ years. He and his team provide constant communication regarding the services aligned with my life events, and are always readily available to provide support."
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Jackquline Wilcher

March 2, 2026

5  out of  5
rating by Jackquline Wilcher
"Jonathan Hancock is hands down the BEST State Farm representative we’ve worked with! His professionalism, responsiveness, and attention to detail are unmatched. He took the time to thoroughly explain our coverage options and made sure we felt confident in every decision.

What truly sets Jonathan apart is his commitment to customer service — he is proactive, knowledgeable, and genuinely cares about protecting his clients. If you’re looking for someone who is trustworthy, reliable, and goes above and beyond, Jonathan Hancock is your guy.

Highly recommend!"
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Kathy Pope Belfield

March 2, 2026

5  out of  5
rating by Kathy Pope Belfield
"I have been with State Farm for over 40 years and very pleased with the advice, support, guidance and outcome. Jonathan Hancock should receive Agent of the Year. He’s very knowledgeable and committed to his clients. I am a very satisfied customer!"
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Alexander Riche

February 19, 2026

5  out of  5
rating by Alexander Riche
"Jonathan has always been a very professional and informative agent. Each and every year, he reaches out to me to do my policy review. He advises me on ways that I can save money and be fully protected at the same time. I do take his advice to heart. I like that he DOES RETURN phone calls along with a phone message, text and email. You cannot go wrong with Jonathan as your agent!!"
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Clifton Hymes Jr

February 18, 2026

5  out of  5
rating by Clifton Hymes Jr
"Today was a very stressful day concerning premiums etc. on several of my accounts. Thanks to the young lady ( I'm thinking 🤔 Teniece, forgive me for the misspelling) helped me through and rid me of those. I appreciate her professionalism."
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Raul Harrington Jr.

February 13, 2026

5  out of  5
rating by Raul Harrington Jr.
"Jonathan is always doing his best to give me and my family the best advice he can, and is always ready to answer any questions we might have. We'd recommend him to anyone looking for insurance."
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david sims

February 11, 2026

5  out of  5
rating by david sims
"Struggling to get info & direction..
Tenise offered support & assistance to speed up the process…. Anticipated gratitude awaits.."