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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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darron witten

May 6, 2026

5  out of  5
rating by darron witten
"I love the service that I get from this branch of State Farm want to give a special thanks to Vicky she was excellent and very professional"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Tiffany Bolling

April 29, 2026

5  out of  5
rating by Tiffany Bolling
"I’ve had a great experience with Allstate for both my home and auto insurance. The team is always helpful, professional, and easy to work with. It’s reassuring to know I’m covered by a company that truly cares about its customers. Highly recommend!"
We responded:
"Thank you Tiffany. Great meeting with you. Our children are well cared for with committed and professional educators like yourself....and we are "State Farm"....LOL : ) ....but I know what you meant....make it a productive day!!!"
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Deborah Tominack

April 28, 2026

5  out of  5
rating by Deborah Tominack
"Jonathan provided a very detailed explanation of my home and auto coverage and patiently answered all my questions."
We responded:
"Thank you so much Deborah. we do appreciate your business. As always, please contact us. Thank you again. Regards "
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DA LUVV

April 22, 2026

5  out of  5
rating by DA LUVV
"I want to thank this branch for that they do, it’s phenomenal! The customer service here is too tier, with a special shout out to agent Vicki who has always been there for me and my other family member! Everyone here, please keep up the great work, and continue setting examples! PS. Mr. Hancock, Peace and Love! 🙏🏽💙🙏🏽"
We responded:
"Thank you so much for your review. We are here to assist in any way we can. Please contact us if any further questions. We do appreciate your business. Regards"
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Chad Clarke

April 21, 2026

5  out of  5
rating by Chad Clarke
"Hello, I spoke with Vickie today about business insurance on my Catering business and she was awesome.. I got a real good price and she had nothing but patience.. Thank you so much for all that you do.. Mr. Hancock thank you for having her on your team.."
We responded:
"Thank you so much Chad. Great meeting with you. I am glad we could help you understand how to better protect your assets and protect your family."
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ROSHARON INGRAM

April 20, 2026

5  out of  5
rating by ROSHARON INGRAM
"Vikki and John are amazing! Even when the customers are frustrated, they are patient and kind. I’ve been with them for years!"
We responded:
"Thank you Rosharon for your comments. Thank you also with trusting us to protect your business. We do appreciate you being our customer. Please call us whenever you need assistance. Thank you again."
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David Lee

April 15, 2026

5  out of  5
rating by David Lee
"Just did a review of my policies, Vicki was extremely helpful pointing out a couple things I didn't know about them. Definitely recommend."
We responded:
"Thank you David. I appreciate your review. I look forward to handling your Auto,Home ,Life Insurance and Paycheck Protection. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Vince Barrett

April 14, 2026

5  out of  5
rating by Vince Barrett
"MY main man Jonathan Hancock's office has kept me rolling for many many years. But today and yesterday...miss VICKY is the MVP to me! She helped me out during a state trooper pul over by verifying some info over the phone. Thank you very much 🙏🏼🤗 UPDATE 4/14 Miss Tanice is also a star player in keeping me insured and on the right side of the law by keeping me from having laspe in coverage. Thanks to you all 😇"
We responded:
"Vince, Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We do appreciate your business."
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Jenyll White

March 26, 2026

5  out of  5
rating by Jenyll White
"Jonathan Hancock provides excellent and efficient service. I enjoy doing business with him as he is very detail-oriented. He gives you the opportunity to answer any questions you may have in a very comfortable and relaxed atmosphere. I highly recommend anyone seeking to utilize his services that they would not have any regrets."
We responded:
"Hey Jenyll, Thanks for choosing us and leaving such a great review! Always feel free to contact me if every any questions or concerns. We value your feedback and look forward to seeing you again soon! We look forward to providing you with more great experiences in the near future. Hope you visit us again soon!"
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Kellie Gray

March 17, 2026

5  out of  5
rating by Kellie Gray
"Jonathan Hamcock is very helpful, professional, knowledgeable and honest regarding insurance policies. His patience is appreciated and he answered my questions and gave examples for further clarification. He made sure I understood my policy, provided recommendations, explained the next steps I needed to take and went over everything we discussed about my policy. He cares about his State Farm clients."
We responded:
"Dear Kellie, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We look forward to seeing you again soon."
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Jason Henson

March 13, 2026

5  out of  5
rating by Jason Henson
"Great overall service"
We responded:
"Hey Jason, Thanks you for your review. Always feel free to contact our office if any questions. Regards,"
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Shekisha Gillespie

March 13, 2026

5  out of  5
rating by Shekisha Gillespie
"J. Hancock has provided my family with insurance services for 20+ years. He and his team provide constant communication regarding the services aligned with my life events, and are always readily available to provide support."
We responded:
"Thank you Shekisha for your great review. I do appreciate your business. Cannot wait to see where your next adventure is....oh and motorcycle riding time is fast approaching !!!...enjoy and safe riding.... : )"
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Jackquline Wilcher

March 2, 2026

5  out of  5
rating by Jackquline Wilcher
"Jonathan Hancock is hands down the BEST State Farm representative we’ve worked with! His professionalism, responsiveness, and attention to detail are unmatched. He took the time to thoroughly explain our coverage options and made sure we felt confident in every decision. What truly sets Jonathan apart is his commitment to customer service — he is proactive, knowledgeable, and genuinely cares about protecting his clients. If you’re looking for someone who is trustworthy, reliable, and goes above and beyond, Jonathan Hancock is your guy. Highly recommend!"
We responded:
"Thank you so much Jackquline. We do appreciate the kind words. My team and I strive to give our policyholders Customer Service Excellence. Our commitment to be a professional, trusted resource for all policyholders, no matter what company they are with. Thank you again."
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Kathy Pope Belfield

March 2, 2026

5  out of  5
rating by Kathy Pope Belfield
"I have been with State Farm for over 40 years and very pleased with the advice, support, guidance and outcome. Jonathan Hancock should receive Agent of the Year. He’s very knowledgeable and committed to his clients. I am a very satisfied customer!"
We responded:
"Greetings Kathy, Thanks so much for taking the time to share your positive experience! We're thrilled that you had a great experience at our location. Please reach out to us with any additional questions or comments! See you next time!"
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Alexander Riche

February 19, 2026

5  out of  5
rating by Alexander Riche
"Jonathan has always been a very professional and informative agent. Each and every year, he reaches out to me to do my policy review. He advises me on ways that I can save money and be fully protected at the same time. I do take his advice to heart. I like that he DOES RETURN phone calls along with a phone message, text and email. You cannot go wrong with Jonathan as your agent!!"
We responded:
"Hello Alexander, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Hope you visit us again soon!"
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Clifton Hymes Jr

February 18, 2026

5  out of  5
rating by Clifton Hymes Jr
"Today was a very stressful day concerning premiums etc. on several of my accounts. Thanks to the young lady ( I'm thinking 🤔 Teniece, forgive me for the misspelling) helped me through and rid me of those. I appreciate her professionalism."
We responded:
"Thank you Mr. Hymes. I am glad my team member could assist you. Always reach to us whenever you need assistance. Thank you again."
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Raul Harrington Jr.

February 13, 2026

5  out of  5
rating by Raul Harrington Jr.
"Jonathan is always doing his best to give me and my family the best advice he can, and is always ready to answer any questions we might have. We'd recommend him to anyone looking for insurance."
We responded:
"Raul, thank you so much for your review. Please feel free to contact us whenever we can be of further assistance. We look forward handling all of your insurance needs.Regards,"
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david sims

February 11, 2026

5  out of  5
rating by david sims
"Struggling to get info & direction.. Tenise offered support & assistance to speed up the process…. Anticipated gratitude awaits.."
We responded:
"David, I am so glad my team member was able to get you information you needed. Always give us a call whenever you need something. Thanks you again."
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Joe Joe

January 20, 2026

5  out of  5
rating by Joe Joe
"Honestly..these people are the best INSURANCE AGENTS that I have ever met. This guy JONATHAN DAVID HANCOCK and his staff with MISS VICKY is PROFESSIONALISM at its's finest!! Anytime I have a problem with receiving letters from the MVA OR ANYTHING THAT HAS SOMETHING TO DO WITH MY POLICY THATS CRAZY OR SOMETHING THAT I DONT UNDERSTAND...THERE IS NO HESITATION FROM THEM!!THEY STEP UP AND STEP FORWARD TO HELP ME LIKE NO OTHER INSURANCE COMPANY I HAVE EVER BEEN WITH!! HONESTLY THEY ARE THE DEFINITION OF PROFESSIONALISM!! JONATHAN DAVID HANCOCK AND MISS VICKY AND EVERYBODY ELSE WHO WORKS THERE...puts the CAPITOL "P" IN Professionalism and I feel so Blessed to have them as my STATE FARM INSURANCE AGENTS AND REPRESENTATIVES!! THANKYOU FOR ALL YOU CONTINUE TO DO FOR ME AND HAVE DONE FOR ME OVER THESE YEARS !! LOVE YA'LL!!"
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Linda Curtis

January 12, 2026

5  out of  5
rating by Linda Curtis
"We are quite satisfied with Mr Hancock and his staff. They are all helpful, knowledgeable, friendly and responsive to any questions we have. We highly recommend Mr Hancock and State Farm for all of your insurance needs."
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Patricia McRae

January 10, 2026

5  out of  5
rating by Patricia McRae
"Very helpful, thank you."
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I.G. Traynham

January 2, 2026

5  out of  5
rating by I.G. Traynham
"Jonathan's office has always been very attentive and they always respond promptly to any concerns that I have."
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Patricia Doby

December 23, 2025

5  out of  5
rating by Patricia Doby
"Thank you for always being there in my time of need you have handled our home policy for over 30 years looking forward to adding other Protection you offer this year. And you assistant Vicky was great and very helpful today. May God bless you all 🙏♥️♥️♥️"
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Tanya Woodyard

December 11, 2025

5  out of  5
rating by Tanya Woodyard
"Jonathan has always been very professional, knowledgeable and thorough about the business. He takes the time to ensure all questions are answered but more importantly that the customer understands what products are offered and what we’ve purchased. He is sincere about ensuring everything is covered and understood before the customer leaves the office. On another note, he makes you feel like family. He genuinely cares about his clients. He is transparent and honest."
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Khia Shaw-Webb

November 7, 2025

5  out of  5
rating by Khia Shaw-Webb
"Jonathan is a very thoughtful agent. He takes his time explaining your options and making sure they fit within your budget. Definitely recommend him as an agent!"